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McCabe Maxsted added a comment - 26/Mar/08 06:05 AM - edited
We lost $800 USD and our entire sim because our co-owner was arrested. We were ready to give LL more money in the form of tier fees but nope, estate managers willing to take over and paypal records showing co-purchase were not good enough, apparently. The original owner was arrested for a secret life of possessing and trading in child porn, payments stopped, and as a result we lost our sim over it. If there was some sort of policy like this in place, the blow wouldn't have been as harsh as it was. Losing the sim on top of that really felt like kicking us while we were down.
I should also point out that this wasn't a passive thing. Support tickets were filed and refiled. Office hours were attended. Lindens were contacted, emailed, and IMed. The offending account was a paid account, the crime and verdict a matter of public record, and LL even deleted the account after learning about his crimes. We did everything we could think of to try and at least save our island to the point of me personally begging, but no, that wasn't fucking good enough, not for Linden Labs. Apart from child porn destroying our community, shocking friends and residents, and sending a number of us reeling on a deep emotional depression, they closed the island before we could get our build off. A linden was nice enough to reopen it for us later so we could, but that was yet another in a long list of unpleasant surprises.
Just thinking all of this makes me feel fucking sick. I've edited this comment to tone down the language, but I cannot remove the intense anger I feel or the bitterness I have towards Linden Labs over their handling of this matter. We'd put many hours of thought and effort into our home, and to lose our community and island to a child abuser while LL basically said, "Sorry, outa luck, too bad" was just the worst. I'm sorry, but throwing up your hands is not good enough. There needs to be a system like this place. @ McCabe, more than a little over the top and I would say that even for a forum, which this is not. Your choice of expletive is particularly inappropriate in the context of child abuse.
@ Nock reasonable proposal, but there would have to be at least a 100USD charge, as that is the rate charged for moving islands, changing names, etc. OTOH, this is really not necessary, if the owner wanted to sell he can and LL will assist in the process now. So I am not voting for this as I think that is is unnecessary. I think there are probably cases where an estate owner would not actually want their estate to be transferred over to an estate manager. Someone might have a good reason to be upset if, say, they were for some reason unable to enter SL... and when they got back after their hiatus, they found that their islands were transferred against their wishes. Remember that the estate owner often has made a >$1000USD one-time payment for the island, and that won't be recovered automatically during a transfer.
I think it should be possible to arrange in advance with LL that a transfer to a given person may be arranged if you disappear, though. Sorry you disagree Mercia. I'm still, if you haven't noticed, quite upset over it, and the more I think about it the more my blood just begins to boil. It was a god awful situation, and dealing with LL was just the kick in the nuts nobody needed. We were promised several times along the way that "it would be looked into" but our emails were not replied to, and eventually we just gave up.
There needs to be some sort of stipulation when islands are purchased that, in certain conditions, estate managers or residents can purchase the island. Agreeing to this stipulation would be part of terms of service agreed to when an island is purchased. I can see this being invoked:
An $100 USD would not be unreasonable, and would keep this limited to serious requests only. If the estate owner is able to continue to make payments, this shouldn't be an issue, and anyone returning from a hiatus or an inability to log into SL should find their sim perfectly intact. It's more an issue if the owner disappears/gets thrown in jail/dies and payments cannot be made. This agreement should probably be opt-out and presented to estate owners when they purchase a sim, with the option to change it at any time if they want to. @McCabe, I think blacklisted assets by result of AR should be treat as different matter. Techinically, LL can determin what part of his/her assets are ARed matter or not, but I feel it's so hard to do.
@Mercia, yeah I know the transaction fee (US100$). And it should be charged as normal circumstance. There is many island owner who paid it just for sell his/her one. @Lex, This proccess should be opt-in method and co-owner registration should be done before the trouble happen. With this proccess, I think the estate owner's will can be confirm. Arrange in advance... yeah. I should not write "retire". This proccess should be apply under when some accidental situation (but who can tell it is accident or the owner wants so, when the owner just disappear without any word...) Restore priority back to "Normal". It's not "everyone suffering this problem" situation.
There was no AR filed. The bastard traded in fucking child pornography, the RL police tracked and caught him, and now he's behind bars in a Florida prison for a good long time. We told LL what happened while trying to save our sim and instead of, you know, helping us come to a resolution they just deleted his account instead (as if that fucking solved anything). The response from "costumer service" was equally laughable and utterly humiliating. Our first ticket was sent back as "fixed."
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When Estate Owner retired from SL by trouble, LL better ask co-Owner to take over the Estate.
