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DOWNTIME ANNOUNCEMENT - jira.secondlife.com will be offline 2009.01.08 between 1AM and 1:30AM PST for maintenance.
PJIRA is a tool for residents to file bug reports and new features requests.
The "P" stands for Public. A more in depth look into PJIRA and
the how-to's can be found here.
PJIRA is not for technical support, so please
do not enter issues which would require a response
tailored to your individual situation. Examples include:
"I have a question about the land I bought; I have questions
about my tier"
"I keep crashing!"
"Someone stole my L$"
Contact Support
for time-sensitive issues specific to your individual Second Life account.
Problems with your clothing layers? Do your pants flair at the bottom or do you look like your wearing shoes when you aren't? Please look at VWR-7957 and VWR-9358
Do your attachments disappear when zooming the camera in or when sitting?Go here
Missing names in your friends list, profile display, Funds Transfers and Active Speakers?Go here
READY TO BEGIN?
First, please use the Quick Search feature to verify if there’s
already an issue opened for this issue before submitting a new one. The
Quick Search button can be found in the top right corner of the site.
If you find one that covers you issue, please add your comments, experience
there instead of opening a duplicate issue. Duplicate issues make it slower
for us to review unique issues.
Didn’t find your issue?
So you’ve searched PJIRA and you can’t find what you’re
looking for? You may be the first person to experience this or have a
new idea! It’s time to open a new PJIRA. Not sure how to do this?
The video below will help you navigate your way through your first report.
Important things to remember
Your Computer Environment – This provides us with a wealth of
information from whether it’s runs Windows, Mac, Linux; how much
memory you have and what type of Video card you are using. Not sure
where to get this? It’s easy! Whether you’re at the login
screen or inworld, just go to Help menu > About Second Life. There,
you will see all the details of your machine. You can highlight this
info and paste it into the “Computer Environment” field
when filing your PJIRA.
“Just the facts Ma’am” – It’s very
frustrating when something doesn’t work the way we expect it!
Linden Lab wants to know what you are experiencing. Please use the Description
field to give us a detailed step-by-step account of what you are seeing/experiencing/requesting.
Does this happen every time you’re inworld? Does this happen on
every sim you visit? What were you doing when you experienced this?
Checking back to your PJIRAs – Too often, people file reports
and forget about them. Sadly, they often miss follow up questions, suggestions
and input from other users. Since PJIRA is tied to the same email account
as your Second Life account, when there is activity on your issue, you
will be notified. Please check in from time to time and let us know
if anything’s changed for you.
Reporting a bug is like giving street directions. If a friend can
follow them, it’s likely we can too!
Welcome
to the issue tracker for Second Life!